Patient Accounts Resolution Representative - Remote in MN or WI
Company: Optum
Location: Burnsville
Posted on: May 26, 2025
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Job Description:
Opportunities at Optum, in strategic partnership with Allina
Health. As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start Caring. Connecting. Growing together.
In this position, you will be responsible for managing a large
number of inbound calls in a timely manner. Your primary goal is to
provide excellent customer service, resolve customer inquiries, and
ensure customer satisfaction.
This position is full time, Monday - Friday. Employees are required
to have flexibility to work any of our shift schedules during our
normal business hours of 8:00 AM - 4:30 PM CST. Our office is
located at 2925 Chicago Ave, Minneapolis, MN, 55407 to pick up
equipment on day one.
We offer 6 weeks of paid on-the-job training. The hours of training
will be aligned with your schedule during normal business
hours.
If you are located within the state of Minnesota OR Wisconsin, you
will have the flexibility to work remotely* as you take on some
tough challenges.
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Primary Responsibilities:
Interact with customers to gather support data to ensure invoice
accuracy and also work through specific billing discrepancies
Educate customers regarding the availability of receiving invoices
and remitting payments through online applications
Resolved concerns related to patient balances on their accounts
Handles inbound calls
Routes accounts for review and resolution
Provides accurate information and facilitates resolution to
customer and third - party inquiries while representing the
organization
Reviews and analyzes account activity and payers explanations of
benefits to verify payments and adjustments have been received and
applied accurately
Processes patient mail
Other duties as assigned
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
1+ years of call center experience in a healthcare billing OR
medical insurance setting
1+ years of working with EOB (explanation of benefits)
experience
Knowledge of CPT (Current Procedural Terminology) and / OR medical
claims processing
Proficiency with Windows PC applications, which includes the
ability to navigate multiple programs and learn new and complex
computer system applications
Ability to travel to 2925 Chicago Ave, Minneapolis, MN, 55407 to
pick up equipment on day one
Ability to work any of our shift schedules during our normal
business hours of 8:00 AM - 4:30 PM CST from Monday - Friday
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Preferred Qualifications:
2+ years of medical insurance experience
Epic OR other EMR experience -
Experience in healthcare billing
Experience in working with various insurance companies
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Telecommuting Requirements:
Reside within the state of Minnesota OR Wisconsin
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Maple Grove , Patient Accounts Resolution Representative - Remote in MN or WI, Other , Burnsville, Minnesota
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